You are required to notify us if you believe that any product has been lost or damaged in transit, faulty or defective, or do not otherwise meet your expectations.
Where appropriate we will use reasonable endeavours to make enquiries or claims with the shipping company and any other third parties as may be appropriate. If, in our absolute discretion, we are satisfied that the product(s) have been lost or damaged in transit, or are otherwise faulty or defective, we will allow you the option to receive a replacement or refund.
It is at our discretion to offer you both or either option. If you have not notified us of any such loss, damage, fault or defect within 14 days of receipt of goods, you will be deemed to have accepted the products, subject only to any warranties or your rights under New Zealand consumer law.
Any return, refund or exchange of purchases made via the online store cannot be processed from our physical store locations and must be requested via our online store's contact process by clicking here