Click here for our Help Centre - find the answers you need!
Our Menu
In-Store
- Does Starbucks NZ have a refill policy?
- Does Starbucks have Drive Thru locations?
- What are the sizes of Starbucks drinks?
- Do Starbucks stores have Wifi?
- Do Starbucks stores have bathrooms and seating?
- Are Starbucks stores open on public holidays?
Mobile Order & Pay
- What is Mobile Order & Pay (MOP)?
- Verifying your account
- When will my mobile order be ready?
- My order was sent to the incorrect location. How can I fix it?
- What if my Stars balance is incorrect?
- Can the Stars in my account be transferred to someone else?
Starbucks Rewards
Gift Cards
- Can I use an overseas Starbucks gift card in NZ?
- Can I purchase an E-gift card from overseas to send to someone in NZ?
- Can I buy a bulk lots of physical or e-gift cards?
- Where can I buy a gift card?
- How do I redeem a gift card?
- How long are Starbucks gift cards valid for?
Merchandise
- Do you ship internationally?
- Where can I find my tracking information?
- Can I add to my order after I have paid?
- What is Starbucks returns policy?
- The merchandise I received is damaged. What should I do?
- I have received the wrong item, what do I do?